Pricing Strategy¶
Pricing Tiers¶
Our three-tier pricing model is designed to serve different customer segments while maximizing revenue and market penetration.
Tier Comparison¶
| Feature | Basic | Standard | Enterprise |
|---|---|---|---|
| Monthly Price | ¥299 | ¥599 | ¥1,299 |
| Annual Price | ¥3,050 (15% off) | ¥6,110 (15% off) | ¥13,260 (15% off) |
| Max Devices | 5 | 20 | Unlimited |
| Bandwidth | 20Mbps | 50Mbps | 100Mbps |
| Uptime SLA | 99% | 99.5% | 99.9% |
| Support Hours | Business (9am-6pm) | Extended (8am-10pm) | 7x24 |
| Response Time | 24 hours | 8 hours | 2 hours |
| On-site Support | ❌ | Optional (+¥500) | Included |
| Hardware | Customer provides | Included (rental) | Included (ownership) |
| Setup Fee | ¥500 | ¥300 | Waived |
Basic Tier (¥299/month)¶
Target Customer¶
- Solopreneurs and micro-businesses (1-3 people)
- TikTok sellers just starting out
- Individual content creators
- Low device count (phone + laptop)
Value Proposition¶
- Most affordable entry point
- Good for testing the service
- Sufficient for basic TikTok/Instagram access
Profitability¶
Monthly Revenue: ¥299
Monthly Cost: ¥120 (VPS ¥80 + Exit Node ¥40)
Gross Margin: 60%
Monthly Profit: ¥179
Upsell Strategy¶
- After 3 months, offer upgrade to Standard when they need more devices
- 30% of Basic customers upgrade within 6 months
Standard Tier (¥599/month) ⭐ Recommended¶
Target Customer¶
- Small teams (5-15 people)
- Established TikTok Shop sellers (¥1M+ annual GMV)
- Social media marketing teams
- Cross-border e-commerce businesses
Value Proposition¶
- Best value per device (¥30/device for 20 devices)
- Includes router hardware (rental model)
- Extended support hours cover evenings
- Most popular tier (60% of customers)
Profitability¶
Monthly Revenue: ¥599
Monthly Cost: ¥180 (VPS ¥100 + Exit Node ¥60 + Hardware ¥20)
Gross Margin: 70%
Monthly Profit: ¥419
Upsell Strategy¶
- Offer Enterprise when they hit 20 device limit
- Upsell on-site support visits (¥500 each)
Enterprise Tier (¥1,299/month)¶
Target Customer¶
- Large teams (20+ people)
- Social media agencies managing multiple brands
- E-commerce companies with multiple product lines
- Companies requiring SLA guarantees
Value Proposition¶
- Unlimited devices - entire office covered
- Highest priority support with 2-hour response
- Own the hardware after 12 months
- Dedicated account manager
- Best for mission-critical operations
Profitability¶
Monthly Revenue: ¥1,299
Monthly Cost: ¥280 (VPS ¥120 + Exit Node ¥100 + Hardware ¥40 + Support ¥20)
Gross Margin: 78%
Monthly Profit: ¥1,019
Retention Strategy¶
- Quarterly business reviews
- Proactive monitoring and optimization
- Custom SLA terms available
- Volume discounts for multiple locations
Pricing Psychology¶
Why These Price Points?¶
¥299 (Basic): - Just under ¥300 psychological barrier - Compare to: Astrill VPN ¥150/device × 2 devices = ¥300 - Perceived value: Same price, better solution
¥599 (Standard): - Double the Basic price, 4× the value (20 vs 5 devices) - Compare to: ExpressVPN ¥80/device × 10 devices = ¥800 - Perceived savings: ¥200/month vs DIY VPN approach
¥1,299 (Enterprise): - Premium positioning (>2× Standard) - Compare to: IPLC ¥5,000-20,000/month - Perceived bargain: 90% savings vs enterprise alternatives
Add-On Services¶
| Add-On | Price | Gross Margin |
|---|---|---|
| On-site Installation | ¥500 one-time | 60% |
| Additional Router | ¥800 one-time | 40% |
| Priority Bandwidth (100Mbps+) | +¥300/month | 75% |
| Dedicated IP Address | +¥500/month | 80% |
| On-site Support Visit | ¥500 per visit | 55% |
| Custom Rule Configuration | ¥1,000 one-time | 85% |
| Training Session (2 hours) | ¥800 one-time | 90% |
Strategy: Add-ons increase ARPU (average revenue per user) by 15-20%
Discounts & Promotions¶
Annual Prepayment Discount¶
15% off (equivalent to 2 months free):
| Tier | Monthly | Annual (15% off) | Savings |
|---|---|---|---|
| Basic | ¥3,588 | ¥3,050 | ¥538 |
| Standard | ¥7,188 | ¥6,110 | ¥1,078 |
| Enterprise | ¥15,588 | ¥13,260 | ¥2,328 |
Benefits: - Improves cashflow - Reduces churn (committed customers) - 70% of customers choose annual after Month 3
Volume Discounts (Multiple Locations)¶
- 2-5 locations: 10% off
- 6-10 locations: 15% off
- 11+ locations: 20% off + dedicated account manager
Target: Franchise businesses, multi-branch companies
Referral Program¶
- Referrer: 1 month free service OR ¥300 cash
- Referee: ¥200 off first month
Expected: 30% of new customers from referrals by Month 6
Competitor Price Comparison¶
Consumer VPNs (Per-Device Model)¶
| Provider | Price/Device/Month | 10 Devices | 20 Devices |
|---|---|---|---|
| Astrill | ¥150 | ¥1,500 | ¥3,000 |
| ExpressVPN | ¥80 | ¥800 | ¥1,600 |
| Surfshark | ¥60 | ¥600 | ¥1,200 |
| Our Standard | ¥599 total | ¥599 ✅ | ¥599 ✅ |
Savings: 50-80% vs competitor per-device pricing
DIY VPS Approach¶
| Component | Monthly Cost |
|---|---|
| VPS (Vultr/DigitalOcean) | ¥80 |
| Exit Node (if needed) | ¥50 |
| Router Hardware (amortized) | ¥25 |
| DIY Cost | ¥155 |
| Time Investment | 10+ hours/month |
| Our Basic | ¥299 |
| Time Investment | 0 hours (managed) |
Value Prop: Pay ¥144/month more for zero hassle and professional support
Enterprise Solutions¶
| Solution | Monthly Cost | Our Enterprise | Savings |
|---|---|---|---|
| IPLC Dedicated Line | ¥8,000+ | ¥1,299 | 84% |
| SD-WAN (Cato/Aryaka) | ¥12,000+ | ¥1,299 | 89% |
| MPLS + VPN | ¥15,000+ | ¥1,299 | 91% |
Positioning: 80% of enterprise performance at 10-15% of cost
Cost Structure Breakdown¶
Per-Customer Costs (Standard Tier Example)¶
Fixed Costs (per customer/month):¶
VPS (shared 1:10 ratio): ¥100
Exit Node (shared 1:20 ratio): ¥60
Router Hardware (rental): ¥20
Monitoring & Support: ¥10
────────────────────────────────────
Total Fixed Cost: ¥190
Variable Costs (usage-based):¶
Bandwidth Overage (rare): ¥10
On-site Visits (avg 0.1/month): ¥5
────────────────────────────────────
Total Variable Cost: ¥15
Total Cost per Customer/Month:¶
Fixed + Variable: ¥205
Revenue (Standard Tier): ¥599
────────────────────────────────────
Gross Profit: ¥394
Gross Margin: 66%
Scaling Economics¶
Economies of Scale (100+ Customers)¶
As customer base grows, unit costs decrease:
| Customers | VPS Cost/Customer | Exit Node/Customer | Support/Customer | Total Cost | Margin |
|---|---|---|---|---|---|
| 10 | ¥100 | ¥60 | ¥20 | ¥205 | 66% |
| 50 | ¥80 | ¥50 | ¥15 | ¥165 | 72% |
| 100 | ¥60 | ¥40 | ¥12 | ¥132 | 78% |
| 500 | ¥40 | ¥30 | ¥8 | ¥98 | 84% |
Key Insight: Profitability improves dramatically with scale due to infrastructure sharing
Revenue Scenarios¶
Conservative Scenario (100 customers by Month 12)¶
| Tier | Customers | Monthly Revenue | Annual Revenue |
|---|---|---|---|
| Basic | 30 | ¥8,970 | ¥107,640 |
| Standard | 60 | ¥35,940 | ¥431,280 |
| Enterprise | 10 | ¥12,990 | ¥155,880 |
| Total | 100 | ¥57,900 | ¥694,800 |
Add-ons (+15%): ¥104,220
Total Annual Revenue: ¥799,020
Base Scenario (200 customers by Month 18)¶
| Tier | Customers | Monthly Revenue | Annual Revenue |
|---|---|---|---|
| Basic | 50 | ¥14,950 | ¥179,400 |
| Standard | 130 | ¥77,870 | ¥934,440 |
| Enterprise | 20 | ¥25,980 | ¥311,760 |
| Total | 200 | ¥118,800 | ¥1,425,600 |
Add-ons (+18%): ¥256,608
Total Annual Revenue: ¥1,682,208
Aggressive Scenario (500 customers by Month 24)¶
| Tier | Customers | Monthly Revenue | Annual Revenue |
|---|---|---|---|
| Basic | 100 | ¥29,900 | ¥358,800 |
| Standard | 350 | ¥209,650 | ¥2,515,800 |
| Enterprise | 50 | ¥64,950 | ¥779,400 |
| Total | 500 | ¥304,500 | ¥3,654,000 |
Add-ons (+20%): ¥730,800
Total Annual Revenue: ¥4,384,800
Pricing Optimization Strategies¶
Dynamic Pricing (Future)¶
- Seasonal Promotions
- TikTok shopping festivals (Black Friday, 11.11): 20% off first month
-
New year promotion: 3 months for price of 2
-
Usage-Based Tiers (Year 2+)
- Charge based on actual bandwidth consumed
- ¥0.50 per GB for overage
-
Incentivizes efficient usage
-
White-Label Reseller Pricing
- Wholesale: 40% off retail price
- Resellers mark up 50-100%
- Scale customer acquisition without marketing spend
Price Sensitivity Analysis¶
Willingness to Pay (Survey Data)¶
Based on pilot customer interviews:
| Segment | WTP (Monthly) | Our Price | Margin |
|---|---|---|---|
| Solopreneurs | ¥200-400 | ¥299 | Optimal ✅ |
| Small Teams | ¥500-800 | ¥599 | Optimal ✅ |
| Agencies | ¥1,000-2,000 | ¥1,299 | Optimal ✅ |
Pricing Position: - Basic & Standard: Mid-point of WTP range (maximizes volume) - Enterprise: Lower third of WTP range (encourages upgrade from Standard)
Price Elasticity¶
Estimated demand elasticity: -1.5 (elastic)
If we reduce Standard tier by 10% (¥599 → ¥539): - Demand increases by 15% - Revenue increases by 3.5%
Decision: Hold current pricing for Year 1, revisit after achieving 100 customers
Churn & Retention Impact on Pricing¶
Monthly Churn Rates by Tier¶
| Tier | Monthly Churn | Annual Retention |
|---|---|---|
| Basic | 8% | 36% |
| Standard | 5% | 54% |
| Enterprise | 2% | 78% |
Key Insight: Higher-priced tiers have LOWER churn (more committed customers)
Lifetime Value by Tier¶
| Tier | Monthly Price | Avg Lifetime | LTV | LTV:CAC Target |
|---|---|---|---|---|
| Basic | ¥299 | 12 months | ¥3,588 | 5:1 |
| Standard | ¥599 | 18 months | ¥10,782 | 10:1 |
| Enterprise | ¥1,299 | 36 months | ¥46,764 | 20:1 |
Strategy: Focus sales efforts on Standard & Enterprise for better unit economics
Pricing Playbook Summary¶
Pricing Principles
- Value-Based Pricing: Price based on value delivered (unlimited devices), not cost
- Good-Better-Best: Three clear tiers drive upsells
- Anchor High: Enterprise tier makes Standard look affordable
- Lock-In Annual: 15% discount incentivizes prepayment and reduces churn
Tactical Recommendations
- Lead with Standard Tier in sales materials (60% choose it)
- Discourage Basic for teams >3 people (low LTV, high churn)
- Upsell Enterprise proactively when customers hit 15+ devices
- Protect Margins: Resist discounting below 10% except for annual prepay
Risks to Monitor
- Competitor Price War: If competitors drop prices, emphasize service quality
- Economic Downturn: Offer downgrade path to reduce churn
- Regulatory Changes: May need to adjust positioning and pricing
Next: See Revenue Projections for detailed financial forecasts and break-even analysis.